VEGA – The new Eurofins Genomics chatbot

VEGA - Your personal Virtual Electronic Genomics Assistant

The Eurofins Genomics website has a new virtual assistant called
VEGA (Virtual Electronic Genomics Assistant)

I will enable convenient and immediate help for website navigation, clarification of questions regarding sequencing and order status, and provide quick reply to questions. You can find me at the bottom right corner at the Eurofins Genomics homepage.

The VEGA chat bot provides many benefits for our customers and website visitors

Improved interactions

I can respond to enquiries within seconds and guide you directly to the information of interest. This saves you time and patience that you could use for your research.
I provide help at any time. In case contact to our Customer Care is required, for complex queries that need a thorough discussion for example, I will start a live chat with a Customer Care agent. Live chats are a great solution for customers who do not want to call Customer Care.

24/7 support

At Eurofins Genomics, we understand that time is of essence for researchers. You need information quickly and expect a fast response to issues. I provide an additional channel to address your needs quickly, from information about our solutions and products to clarifying issues, 24 hours a day, 7 days a week.

Enquiry process optimisation

According to our exchange in the chat box, I will be able to identify the topic of your query, so in case support from our Customer Care staff is needed, you will be directed to the Eurofins Genomics expert most-suitable to your enquiry.
I can also store our exchange in the chat box temporarily, so the Customer Care agent can read through it and begin to address the question without you having to repeat it. This will make your experience smoother.