Our Eurofins NGS Barcode Labels can be ordered (free of charge) on our website.

Path: “Quick Order” -> “Next Generation Sequencing” -> “Additional Services” -> “NGS Barcodes & UPS labels”

After a few days you will receive your labels. Please stick them on your tubes based on the assignment you made on the Sample Submission Sheet. Please note that we can only accept samples arriving on our laboratory that are labelled with our Eurofins NGS Barcode Labels.

You can also find a list of your Eurofins NGS Barcode Labels at “Account” -> “NGS Barcodes & Coupons” -> “NGS Barcodes”.

 And below a short video how to order Barcodes:

Please select your wished service (for example in the quick order menu on top of the page) and follow the instructions.

Depending on the selected product you might need to raise a quote first.

You can find a guide on how to request a quote here>>

During the ordering process you will be asked to upload your samples via our Sample Submission Sheet. You can find the option to download the sheet directly next to the upload button (please always download the sheet here as it can differ between the products we offer). This sheet requires you to give us more information about your samples, as well as assigning Eurofins NGS Barcode Labels to your samples. 

A short video can be found here:

https://www.youtube.com/watch?v=3W5Nr80hcEQ

You can find an overview of all our sample preparation & shipping guidelines here >>

Please send your samples in barcode labelled 1.5 ml safe-lock tubes; or for > 48 samples in Eppendorf twin.tec PCR Plate 96, full-skirted, leaving position G12 & H12 empty.

Depending on the type of virus or infectious material in your samples, we may be able to accept them. Eurofins can work with biosafety level L1 and L2 specimens. We do not accept samples with higher biosafety level than S2. GMOs are only accepted with S1 level. For RNA isolation service, please refer to our “Sample preparation and shipping guide for Extraction”.  

• Please use 1.5 ml safe-lock tubes for your templates and primers
• Do not tape or wrap tubes with parafilm. Safe-lock tubes offer perfect sealing and evaporation protection
• Label your template with our free NGS barcode labels.
  

If you send more than 92 samples then you can also sent the samples in plates. Please use full skirted PCR plates (e.g. Eppendorf or Twin).

For more information and for sample submission for extraction please read our Sample Submission Guide.

(Picture shows the procedure with Sanger Prepaid Barcodes but work the same with free NGS Barcodes)

For Switzerland, UK and Norway please add the Proforma Invoice to your parcel (outside pocket).

And please add your address to the pro forma invoice as well.

We have several options for sample shipment

Dropbox usage

Please print out the stickers below and put one on the bag / box where your samples are shipped in  (within the envelope). This will ensure that your samples are routed savely and fast to our NGS testing laboratory.

Please find your closest dropbox location here >>

👉 [Download the stickers here]

UPS label provided by Eurofins

For your convenience, we offer UPS shipping labels for sample shipments to our Ebersberg facility. Labels remain valid for up to 90 days, making it easy to arrange your shipment whenever needed. Please note that this service supports only biosafety level S1 samples, and does not allow shipments on dry ice.

You can order our UPS labels during the checkout process of your order.

Own courier service

If you use your own courier service please make sure to send your samples to:

Eurofins Genomics FEB / NGS
Building 1 
Anzinger Str. 7a
85560 Ebersberg
Germany

Your order can be tracked in your Eurofins account.

Please navigate to your “Account” -> “Orders” -> “My Orders”.

Here you can see all your orders listed.

For more detailed information please klick on the Tracking Details icon (see below). It leads you to our Order Tracking page where you can find all your samples and their current status.

All turnaround times are stated in business days and refer to the complete workflow from sample receipt to result delivery.

The overall turnaround time of our services represents an estimate based on the individual processing times of the included components. These typically comprise pre‑sequencing steps (such as extraction), library preparation, sequencing, and subsequent bioinformatic analysis.
If entry quality control (EQC) test is part of the product, the required time is already included in the stated turnaround time.

Turnaround times are calculated under the assumption that all samples and derived products (e.g. PCR amplicons and libraries) meet the applicable quality control (QC) requirements and that the workflow proceeds smoothly in accordance with our Quality Management System.
If a sample fails QC criteria at any stage, or if customer input is required to proceed with the processing of non‑compliant samples, the initially stated turnaround time may be extended accordingly.

Failed QC samples?

If some of your samples failed in our entry quality control you can send us replacement samples via the following order page:

Replacement samples >>

Please note:

• Please add the document "Additional sample delivery" to your samples
• This service is not available for INVIEW Microbiome Profiling
• It is mandatory that you add your project ID (starting with NG- ) in the order form

If the amount, concentration or quality of the starting material does not meet requirements for further processing, we will contact you to discuss how to proceed further. If possible, Eurofins Genomics will recommend additional pre-processing steps in order to optimise sample quality.

Samples that fail to meet the Incoming Quality Control (IQC) criteria (as defined on our website) may be canceled upon receipt of the IQC report, canceled with replacement samples sent, or processed further at the client’s own risk (in which case the read guarantee is no longer applicable).

If samples pass the Incoming Quality Control but subsequently fail the Library Quality Control, Eurofins will cover the costs of reprocessing the sample. If no sample material is available, we kindly request that you send us new starting material, if possible.

Login to your Eurofins account with your e-mail address and password and click on “My Orders”, then on the icon next to your OrderID (see screenshot below).

You will find the files under section “DOWNLOAD DOCUMENTS & FILES”.

If you have received any compressed files, we recommend 7-ZIP (https://www.7-zip.org/) to uncompress them. Files will be deleted from our server 8 weeks after delivery.

Alternatively, you can access your data via our FTP server at ngs-ftp.eurofinsgenomics.eu using the username (the "ftp-" is part of the username) and password that you will receive in an email once your first data gets delivered. If you have forgotten your password, please enter ngs-ftp.eurofinsgenomics.eu to your browser and choose the "Forgot your password?" option.
 
Should you encounter any issues or have any queries, please do not hesitate to contact us.

We prioritize data security and make every effort to keep your data private and protected. Our data transfer methods are secure; however, if you prefer an alternative delivery method, we are happy to accommodate your request.

If you believe a processing error may have occurred, please contact us, and we will investigate on a case-by-case basis.

Yes, upon request, the service can be carried out under diagnostic conditions with ISO17025 certified workflows.

Depending on the product and if you ordered your service with our without additional bioinformatics analysis the data you receive may vary.

You will always receive FASTQ files and a HTML report. The additional data types can be viewed on the respective order page of the service you would like to order.

Here is an overview of all services we offer >>

This depends on the selected service and if you order with our without bioinformatics anlaysis.

You can view all bioinformatics details and the files you will receive on the content page of the respective service.

An overview of all NGS services we provide can be found here >>

The total base output of long read sequencing is highly dependent on input DNA fragment length and quality.

To estimate the coverage for long read sequence the formula is used:  

(Average Read length) × (Total number of reads) ÷ (Genome size).  

For example, sequencing a genome of 50 Mb with 1 million reads and an average read length of 5 kb (total base output of 1 Gb) will result in an average coverage of 100x.

For our Standard Services, we do not guarantee a specific coverage level or a minimum amount of data. These offerings are designed as highly streamlined workflows without individual project supervision or data‑yield assurance.

A properly submitted high‑quality sample will typically achieve the read output specified in the product description. However, because samples and biological materials can vary, insufficient coverage can occasionally occur.

If you require guaranteed data output, dedicated project oversight, and iterative adjustments to ensure the target coverage is reached, we recommend choosing our Premium Service>>, where a project manager actively monitors your project and ensures delivery of the agreed data volume.

Our standard products are designed to deliver high‑quality results as quickly and cost‑efficiently as possible. To achieve this, these workflows run in highly optimized, streamlined processes that do not allow for individual project supervision or iterative adjustments if a specific data yield is not reached.
For projects that require guaranteed data output, dedicated guidance, and active optimization, we offer our Premium Service. Here, a specialized project manager oversees your entire workflow and ensures that the agreed data volume is reliably achieved.

For guaranteed data output, simply order through our Premium page >> —where you can flexibly choose your desired data volume and the ideal product for your available starting material for bacteria, yeast, or fungi.